Contact Us

If your claim requires an immediate response, such as an on-scene investigation, please notify us by phone when an assignment is submitted.

    24/7 Hotline | 800.421.0679

    Fax | 865.381.1565

    Toll Free Fax | 1-866-615-0679

    Email |

    New Assignments

    We attempt to acknowledge all new assignments received via email during business hours. We attempt this within 10 minutes.  We monitor our assignments email between 8:00 AM and 9:00 PM. This is Eastern Time Monday through Friday excluding major holidays.  What if you do not receive an acknowledgment within 15 minutes, or if your assignment is submitted outside normal business hours? We request that you call 800-421-0679 to confirm an assignment has been submitted. This helps ensure we give your assignment immediate attention.
    Please note that if you call our hotline outside of business hours, you will be required to press “1” to be connected.